Frequently Asked Questions (FAQs)
All our drivers are either daily tested or fully vaccinated for COVID-19 and wear a face mask. Your safety matters. From July 2020, we’re asking all customers to wear a face covering when travelling with us.
Our Meet & Greet service means that if you provide your flight number when you’re booking your airport taxi, we’ll be able to track your flight and adjust your pick-up time automatically according to your actual arrival time. Once your flight has landed, your driver will wait for 45 minutes. This should give you plenty of time to pass through security, claim your baggage and head through to arrivals to meet your driver
You pay for your airport transfer when you complete your booking online. This means that everything is confirmed and taken care of in advance so you don’t need to worry about any unpleasant surprises or having cash on you when you arrive.
We also provide Cash and Card Payment directly to driver Currently, we accept Visa, American Express and Mastercard, as well as most major debit cards. We also accept payment via PayPal.
Our prices include all taxes, fees, gratuity and toll road charges. If you book an airport pick-up, prices also include Meet & Greet as standard, which means we’ll track your flight and wait for 45 minutes from the time your flight arrives. If you book a return taxi to the airport – or any other non-airport pick-up – your driver will wait for 15 minutes after the scheduled pick-up time.
Yes. You can always cancel your booking for free up to 24 hours prior to your scheduled pick-up time. Please Check your booking confirmation for more information.
